Privacy Policy

This Privacy Policy explains how Sydney Vogue collects, uses, stores, and protects your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

Personal Information We Collect

When you visit our store or place an order, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Payment information
• IP address
• Device and browser information
• Website activity, such as pages viewed and products added to cart

We collect this information to process your orders, improve your shopping experience, and provide customer support.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Provide customer support
• Manage returns, refunds, and exchanges
• Improve our website and services
• Prevent fraud and protect our store
• Send marketing emails or promotions, if you have opted in
• Comply with legal obligations

Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store your full payment card details on our website. Payment providers may collect and process your payment information according to their own privacy and security policies.

Email Marketing

If you subscribe to our email list, we may send you updates, promotions, product launches, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us directly.

SMS Marketing

If you choose to provide your phone number and opt in to SMS marketing, we may send you promotional messages, order updates, or abandoned checkout reminders.

You can opt out at any time by following the instructions in the message or contacting us.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Keep items in your cart
• Understand how visitors use our website
• Improve website performance
• Show relevant advertising

You can disable cookies through your browser settings, but some parts of the website may not function properly.

Sharing Your Information

We may share your personal information with trusted third parties who help us operate our business, including:

• Payment processors
• Shipping and delivery providers
• Email and SMS marketing platforms
• Website hosting providers
• Analytics tools
• Advertising platforms
• Fraud prevention services

We only share the information necessary for these providers to perform their services.

International Data Transfers

Some of our service providers may store or process your information outside Australia.

By using our website, you understand that your information may be transferred to and processed in other countries where our service providers operate.

How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

The Australian Privacy Act includes Australian Privacy Principles, and businesses covered by the Act must handle personal information in an open and transparent way.

However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you.

If any information is incorrect, outdated, or incomplete, you may request that we update or correct it.

To make a request, please contact us at:

contact@sydneyvogue.com

Retention of Information

We keep your personal information only for as long as necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, and enforce our agreements.

When we no longer need your information, we will take reasonable steps to delete or de-identify it.

Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of those websites. We recommend reviewing their privacy policies before providing any personal information.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Sydney Vogue
Email: contact@sydneyvogue.com