Shipping Policy

At Sydney Vogue, we aim to process and deliver your order as quickly and smoothly as possible.

Please read our shipping policy below before placing your order.

Order Processing

All orders are processed within 24–48 hours, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a confirmation email with tracking details where available.

During busy periods, sales, or holidays, processing times may be slightly longer.

Shipping Destinations

We currently ship across Australia.

If shipping to your location is unavailable at checkout, please contact us for assistance.

Estimated Delivery Times

Estimated delivery times are:

Australia: 5–10 business days

Delivery times are estimates only and may vary depending on your location, courier delays, public holidays, weather conditions, or other factors outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment.

We may offer free shipping promotions from time to time. Any free shipping offer will be clearly shown on our website or at checkout.

Order Tracking

Once your order has shipped, you will receive a tracking number by email where available.

Please allow up to 48 hours for tracking information to update after your order has been dispatched.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping details at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at:

contact@sydneyvogue.com

We will do our best to update your order before it ships, but we cannot guarantee changes once the order has been processed or dispatched.

If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply.

Lost or Delayed Packages

If your package is delayed, please check your tracking information first.

If your order appears lost or has not updated for several days, contact us and we will help investigate the issue with the shipping provider.

We are not responsible for delays caused by the courier, incorrect addresses, customs, public holidays, or events outside our control.

Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier may leave instructions for redelivery or collection.

It is the customer’s responsibility to follow the courier’s instructions and collect the package if required.

If the order is returned to us due to failed delivery attempts, additional shipping fees may apply to resend the package.

Customs, Duties, and Taxes

For orders shipped within Australia, there are usually no customs duties.

If we offer international shipping in the future, customers may be responsible for any customs fees, duties, taxes, or import charges required by their country.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel the order.

Contact Us

If you have any questions about shipping, please contact us at:

Sydney Vogue
Email: contact@sydneyvogue.com