Terms of Service

Welcome to Sydney Vogue.

These Terms of Service govern your use of our website and your purchase of products from our store. By accessing our website or placing an order, you agree to these Terms.

1. Online Store Terms

By using our website, you confirm that you are legally able to enter into a purchase agreement in your country or region.

You agree not to use our products or website for any unlawful or unauthorised purpose.

You must not transmit viruses, malicious code, or any harmful technology through our website.

2. Products and Availability

We make every effort to display our products, colours, sizes, and descriptions as accurately as possible.

However, we cannot guarantee that your device’s display will show colours exactly as they appear in real life.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or update product information at any time without notice.

3. Pricing and Payments

All prices are displayed in AUD, unless stated otherwise.

We reserve the right to update prices at any time. Price changes will not affect orders that have already been placed and confirmed.

Payment must be completed at checkout before your order is processed.

We accept the payment methods displayed at checkout, which may include credit/debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, or other available payment options.

4. Order Confirmation

After placing an order, you will receive an email confirmation.

This confirmation means we have received your order, but it does not guarantee acceptance. We reserve the right to cancel or refuse any order if there is an issue with payment, product availability, suspected fraud, or incorrect order information.

If your order is cancelled after payment has been made, we will issue a refund to your original payment method.

5. Shipping and Delivery

We aim to process orders within 24–48 hours, excluding weekends and public holidays.

Estimated delivery times may vary depending on your location, courier delays, and external factors beyond our control.

Once your order has been shipped, you will receive tracking information where available.

We are not responsible for delays caused by customs, postal services, incorrect shipping details, or events outside our control.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you enter an incorrect address, please contact us as soon as possible.

We cannot guarantee changes can be made once an order has been processed or shipped.

If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Nothing in these Terms limits your rights under Australian Consumer Law. Under Australian Consumer Law, products must meet consumer guarantees, including being of acceptable quality, matching their description, and being fit for purpose.

If a product has a major problem or does not meet consumer guarantees, customers may be entitled to a repair, replacement, or refund.

8. Change of Mind

We may offer returns for change of mind according to our Return & Refund Policy.

Change-of-mind returns must meet our return conditions, including being unworn, unused, with tags attached, and returned within the stated return period.

Change-of-mind returns do not affect your rights under Australian Consumer Law.

9. Product Care

Customers are responsible for following any care instructions provided with the product.

We are not responsible for damage caused by incorrect washing, misuse, normal wear and tear, or failure to follow care instructions.

10. Promotions and Discounts

Promotional codes, discounts, and offers are subject to specific terms and may be changed or cancelled at any time.

Discount codes must be applied at checkout and cannot usually be applied after an order has been placed.

Promotions cannot be exchanged for cash.

11. Intellectual Property

All content on our website, including text, images, logos, graphics, product names, designs, and website layout, belongs to Sydney Vogue or our content providers.

You may not copy, reproduce, distribute, or use our content without written permission.

12. User Comments and Reviews

If you submit reviews, comments, photos, or other content to our website or social media, you agree that we may use, display, or share this content for marketing or promotional purposes.

You must not submit content that is false, offensive, illegal, abusive, or violates the rights of others.

We reserve the right to remove any content at our discretion.

13. Third-Party Links

Our website may include links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

You access third-party websites at your own risk.

14. Limitation of Liability

To the maximum extent permitted by law, Sydney Vogue is not liable for any indirect, incidental, or consequential loss arising from your use of our website or products.

Nothing in these Terms excludes any rights, guarantees, or protections you may have under Australian Consumer Law.

15. Errors and Inaccuracies

Occasionally, our website may contain errors, including product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate.

16. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you agree to the collection and use of your information as described in our Privacy Policy.

17. Changes To These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms.

18. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Sydney Vogue
Email: contact@sydneyvogue.com